Share your product feedback

Once an idea has been submitted, it enters our review process.

Ideas are not automatically reviewed or planned immediately after submission.

Initial Triage

New ideas are first reviewed by the Product team to:

• Check for duplicate requests

• Ensure the idea is appropriate for the portal

• Categorise the idea correctly

• Confirm the request is understandable

During this stage, we may merge similar ideas or request additional information.

Ongoing Review

Following triage, ideas become part of our ongoing review process.

The Product team regularly monitors:

• Customer demand

• Voting trends

• Emerging customer needs

• Areas currently being explored or developed

• Strategic product initiatives

Ideas are not reviewed on a first-in, first-out basis and may be considered as part of broader product planning and discovery activities.

Gathering Further Information

Some ideas may move to a status such as Gathering Further Information.

This means we are exploring the idea further and may:

• Request additional information

• Conduct surveys

• Invite customers to meetings or workshops

• Undertake discovery activities

This helps us better understand the problem and validate customer demand.

Stay Informed

If you follow an idea, you will receive email notifications when:

• The status changes

• Additional information is requested

• The idea is planned

• The idea is delivered

• The idea is closed

Possible outcomes

An idea may eventually be:

• Planned for future development

• Delivered and released

• Retained for future consideration

• Closed if it duplicates another idea

• Not progressed if it does not align with current priorities or product direction

Not every idea will be delivered, but every idea contributes to our understanding of customer needs and future opportunities.